Privacy Policy

Privacy Policy

1. Introduction

At Coast & Country Double Glazing, we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and safeguard your information when you interact with us, whether through our website, by phone, or in person.​

2. Who We Are

Coast & Country Double Glazing is a UK-based provider of high-quality double glazing products and installation services.​

3. Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, address, email, and phone number.​
   
• Project Details: Information about your property and specific requirements.​
   
• Payment Information: Billing details and transaction history.​
   
• Technical Data: IP address, browser type, and browsing behavior on our website.​
   

4. How We Use Your Information

Your data is used to:

• Provide and manage our services.​
   
• Communicate with you regarding your inquiries and projects.​
   
• Process payments and manage accounts.​
   
• Send promotional materials, if you have opted in.​
   
• Improve our website and services through analytics.​
   

5. Legal Basis for Processing

We process your personal data under the following legal bases:​

• Consent: When you have given clear permission.​
   
• Contract: To fulfill our contractual obligations.​
   
• Legal Obligation: To comply with legal requirements.​
   
• Legitimate Interests: For business interests that do not override your rights.​
   

6. Data Sharing

We may share your information with:​

• Service Providers: Third parties who assist in delivering our services.​
   
• Legal Authorities: When required by law.​
   
• Business Transfers: In the event of a merger or sale.​
   

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.​

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.​
   
• Request correction of inaccurate data.​
   
• Request deletion of your data.​
   
• Object to or restrict processing.​
   
• Data portability.​
   
• Withdraw consent at any time.​
   

To exercise these rights, please contact us at hello@coastandcountrydoors.co.uk

9. Cookies

Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.​

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites.​

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with an updated effective date.​

12. Contact Us

For questions or concerns about this policy, please contact:​

Coast & Country Double Glazing
14 Woodall Avenue, Scarborough, YO12 7TH
01723 256629
hello@coastandcountrydoors.co.uk